Nagad 9 Privacy Policy

1 Introduction

Nagad 9 ("we", "us", "the platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy explains how Nagad 9 collects, uses, stores, and shares personal data in connection with the operation of our online gaming platform for players in Bangladesh.

We understand that privacy is important to our players. When you register on Nagad 9, you trust us with personal information including your name, mobile number, and payment details. We take that trust seriously. This policy is written in plain language so you can understand exactly what we do with your data — no legal jargon, no vague promises.

This policy applies to all personal data collected through the Nagad 9 website at nagad-9.org, the Nagad 9 mobile application, and any communications between you and our support team. It does not apply to third-party websites or services that may be linked from our platform.

If you have questions about this policy or about how Nagad 9 handles your personal data, please contact us at [email protected] before using the platform.

2 Data We Collect

Nagad 9 collects personal data in three ways: information you provide directly, information generated by your use of the platform, and information received from third parties such as payment processors.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Mobile phone number (used for account login and payment processing)
• Payment account details for bKash, Nagad, or Rocket (used to process deposits and withdrawals)
• Identity documents submitted for verification purposes
• Communications sent to our support team via email or chat

Information generated by your use of Nagad 9:

• Login timestamps and session duration data
• Game activity including bets placed, games played, and outcomes
• Deposit and withdrawal transaction history
• Device type, operating system, and browser information
• IP address and approximate geographic location
• Responsible gaming tool usage (deposit limits, session reminders)

Information received from third parties:

• Payment confirmation and transaction reference data from bKash, Nagad, and Rocket
• Identity verification results from our KYC (Know Your Customer) provider
• Fraud screening signals from our payment security partners

We do not collect data that is not necessary for the operation of your Nagad 9 account. We do not collect social media profiles, email addresses, or physical addresses unless you voluntarily provide them when contacting support.

3 How We Use Your Data

Nagad 9 uses your personal data only for the purposes listed below. We do not use your data for purposes beyond what is described in this policy without first obtaining your consent.

Nagad 9 does not use your personal data to build advertising profiles or to target you with third-party advertisements. Any promotional communications from Nagad 9 are based solely on your account activity and your stated preferences.

4 Legal Basis for Processing

Nagad 9 processes your personal data on the following legal grounds:

• Contract performance — processing your data is necessary to operate your Nagad 9 account, process payments, and deliver the gaming services you have signed up for.
• Legal obligation — we are required by law to verify your identity, maintain transaction records, and report certain activities to regulatory authorities.
• Legitimate interests — we process certain data to prevent fraud, maintain platform security, and improve our services, where these interests are not overridden by your privacy rights.
• Consent — where we rely on your consent to process data (for example, for optional marketing communications), you may withdraw that consent at any time by contacting our support team.

5 Data Sharing

Nagad 9 does not sell your personal data. We share your data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment processors — bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for data they hold independently.
• Identity verification providers — our KYC partner receives identity documents and personal details you submit for verification. This data is used solely for age and identity verification and is not retained by the provider beyond the verification process.
• Fraud prevention services — we share limited technical data (IP address, device fingerprint, transaction patterns) with our fraud screening partner to protect the platform and all players from fraudulent activity.
• Regulatory and legal authorities — we will disclose personal data to law enforcement, regulatory bodies, or courts where we are legally required to do so. We will notify you of such disclosures where permitted by law.
• Platform infrastructure providers — our hosting and cloud infrastructure partners may process data on our behalf as part of platform operations. All such providers are bound by data processing agreements that restrict their use of your data.

All third parties with whom Nagad 9 shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose beyond what we have specified.

6 Cookies and Tracking

Nagad 9 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use our services. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies on Nagad 9:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Functional cookies — remember your preferences such as language settings and game display options. These improve your experience but are not strictly necessary.
• Analytics cookies — help us understand how players navigate the platform so we can improve it. We use anonymised, aggregated data from analytics cookies and do not use this data to identify individual players.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in to your Nagad 9 account. Disabling functional or analytics cookies will not affect your ability to play games or make transactions.

Nagad 9 does not use third-party advertising cookies or tracking pixels that share your data with advertisers.

7 Data Retention

Nagad 9 retains your personal data for as long as your account is active and for a period after account closure as required by law and our legitimate business interests.

• Account data — retained for the duration of your account and for 5 years after account closure, in line with standard financial record-keeping requirements.
• Transaction records — retained for 7 years after the transaction date to comply with financial regulations.
• Identity verification documents — retained for 5 years after account closure or as required by applicable law.
• Support communications — retained for 2 years after the last communication, or longer if related to an ongoing dispute.
• Analytics data — retained in anonymised, aggregated form indefinitely for platform improvement purposes.

When data is no longer required, Nagad 9 will securely delete or anonymise it. You may request early deletion of your data subject to our legal retention obligations — see Section 8 for details.

8 Your Rights

As a Nagad 9 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.

We will not charge a fee for exercising your rights in normal circumstances. If a request is manifestly unfounded or excessive, we may charge a reasonable fee or decline to act, and we will explain our reasons in writing.

9 Data Security

Nagad 9 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data in transit is protected by TLS 1.2 or higher encryption
• Sensitive data at rest is encrypted using AES-256 encryption
• Access to personal data is restricted to authorised Nagad 9 staff on a need-to-know basis
• All staff with access to personal data receive regular data protection training
• Our platform undergoes regular security testing and vulnerability assessments
• We maintain an incident response plan for data security events

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your Nagad 9 account and never share your login credentials with anyone.

10 Children's Privacy

Nagad 9 is strictly an adult platform. Our services are not directed at, and are not intended for use by, anyone under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age.

We verify the age of all players during the registration process. If we discover that an account has been registered by someone under 18, we will immediately close the account, void any transactions, and securely delete all associated personal data.

If you believe a minor has registered on Nagad 9, please contact our support team at [email protected] immediately. We will investigate and take appropriate action without delay.

11 Changes to This Policy

Nagad 9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The date at the top of this page shows when the policy was last updated. We recommend reviewing this page periodically. Your continued use of Nagad 9 after the effective date of any changes constitutes your acceptance of the updated policy.

If you disagree with any changes to this Privacy Policy, you should stop using the platform and contact our support team to close your account and request data deletion.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Nagad 9 handles your personal data, please contact us:

• Email: [email protected]
• Response time: within 30 days for data rights requests; within 1 hour for urgent account issues
• Support hours: 24 hours a day, 7 days a week

For questions about responsible gaming or account self-exclusion, please visit our Responsible Gaming page. For questions about our general terms of service, please read our Terms and Conditions.

We take all privacy enquiries seriously and will do our best to resolve your concern promptly and transparently.