Nagad 9 Terms and Conditions

1 Introduction

These Terms and Conditions ("Terms") govern the relationship between you ("Player", "User", "you") and Nagad 9 ("we", "us", "the platform") in connection with your use of the Nagad 9 website, mobile application, and all associated gaming services.

Nagad 9 is an online gaming platform operated for players in Bangladesh. Our platform offers arcade games, fishing games, and other interactive gaming products accessible via web browser and the Nagad 9 mobile app. All services are provided subject to these Terms.

By creating an account on Nagad 9, making a deposit, or participating in any game or promotion, you confirm that you have read these Terms, that you understand them, and that you agree to be bound by them. These Terms form a legally binding agreement between you and Nagad 9.

If you have any questions about these Terms before registering, please contact our support team at [email protected] before proceeding.

2 Eligibility

To register and use Nagad 9, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be physically located in a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be a current employee, contractor, or close family member of a Nagad 9 employee or contractor.
• You must not have been previously excluded or banned from Nagad 9 or any affiliated platform.
• You must be acting on your own behalf and not as an agent for any third party.

Nagad 9 reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory documentation, your account may be suspended and any pending withdrawals held until verification is complete. We take age verification seriously and will not process withdrawals for accounts where age has not been confirmed.

By registering on Nagad 9, you warrant that you meet all eligibility requirements listed above. If you do not meet these requirements, you must not register or continue using the platform.

3 Account Registration

Each player is permitted to hold one Nagad 9 account only. Creating multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited. If duplicate accounts are detected, all accounts will be closed and any balances may be forfeited.

When registering on Nagad 9, you must provide accurate and complete information including your real name, date of birth, and a valid mobile number. You are responsible for keeping your account information up to date. Providing false information during registration is grounds for immediate account closure.

You are responsible for maintaining the confidentiality of your Nagad 9 login credentials. Do not share your password with anyone. Nagad 9 will never ask for your password via email, SMS, or chat. If you believe your account has been accessed without your authorisation, contact our support team immediately.

Nagad 9 reserves the right to refuse registration to any applicant at our sole discretion, without being required to provide a reason.

4 Deposits and Payments

Nagad 9 accepts deposits via bKash, Nagad, and Rocket. These are the only supported payment methods. We do not accept cash, bank transfers, or international payment cards at this time.

The minimum deposit amount on Nagad 9 is ৳100. There is no maximum deposit limit, though large deposits may be subject to additional verification under our anti-money laundering procedures.

All deposits must be made from a payment account that is registered in your own name. Deposits from third-party accounts are not permitted and will be returned. If a third-party deposit is detected, Nagad 9 reserves the right to suspend the account pending investigation.

Deposits are credited to your Nagad 9 balance in real time in most cases. If a deposit does not appear within 30 minutes, please contact our support team with your transaction reference number and we will investigate promptly.

Nagad 9 does not charge fees on deposits. However, your mobile banking provider may apply their own transaction fees, which are outside our control.

5 Withdrawals

The minimum withdrawal amount on Nagad 9 is ৳200. Withdrawals are processed to the same payment method used for your most recent deposit. We do not process withdrawals to third-party accounts under any circumstances.

Nagad 9 aims to process all withdrawal requests within 15 minutes of approval. In practice, most withdrawals are completed faster than this. During periods of high volume or where additional verification is required, processing may take up to 24 hours. If your withdrawal has not arrived within 24 hours, please contact our support team.

Before a withdrawal can be processed, you must have completed identity verification on your Nagad 9 account. This is a one-time process. Once verified, future withdrawals will be processed without additional checks unless our compliance team flags a specific transaction.

Nagad 9 does not charge withdrawal fees. Any fees charged by your mobile banking provider are outside our control and are your responsibility.

• Minimum withdrawal: ৳200
• Supported methods: bKash, Nagad, Rocket
• Processing time: typically under 15 minutes
• Withdrawals only to accounts in your own name
• Identity verification required before first withdrawal

6 Bonuses and Promotions

Nagad 9 offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms that will be communicated at the time the bonus is offered. These Terms apply to all bonuses in addition to any promotion-specific conditions.

Unless stated otherwise, all bonuses on Nagad 9 carry a wagering requirement. This means you must wager the bonus amount a specified number of times before any winnings derived from the bonus can be withdrawn. The wagering requirement for each bonus will be clearly stated when the bonus is offered.

Bonus funds and real money funds are kept separate in your Nagad 9 account. Real money is used first when placing bets. Bonus funds are used only after your real money balance reaches zero.

The following activities are considered bonus abuse and will result in account suspension and forfeiture of all bonus funds and associated winnings:

• Creating multiple accounts to claim the same bonus more than once
• Using automated software or bots to meet wagering requirements
• Placing low-risk bets specifically designed to clear wagering requirements without genuine play
• Coordinating with other players to exploit bonus structures

Nagad 9 reserves the right to modify, suspend, or cancel any bonus or promotion at any time. We also reserve the right to reclaim bonus funds if we determine they were obtained through fraudulent or abusive means.

7 Game Rules and Fair Play

All games on Nagad 9 use certified random number generation to determine outcomes. Game results are provably fair and cannot be influenced by Nagad 9 staff or by players. Each game has its own set of rules which are displayed within the game interface.

Players are expected to engage with Nagad 9 games in good faith. The following actions are strictly prohibited and will result in immediate account closure:

• Using automated betting software, bots, or scripts of any kind
• Exploiting software bugs or glitches to gain an unfair advantage
• Colluding with other players to manipulate game outcomes
• Attempting to reverse-engineer or tamper with game code
• Using VPNs or proxy services to circumvent geographic restrictions

In the event of a technical malfunction during a game round, Nagad 9 reserves the right to void the affected round and return the wagered amount to the player's balance. We will not pay out winnings from rounds that were affected by a verified technical error.

If you believe a game result was incorrect, you may raise a dispute with our support team within 72 hours of the round in question. We will review the game logs and respond within 5 business days.

8 Responsible Gaming

Nagad 9 is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, not a source of financial stress or harm. We provide a range of tools to help players stay in control of their gaming activity.

The following responsible gaming tools are available to all Nagad 9 account holders free of charge:

• Deposit limits — set daily, weekly, or monthly limits on how much you can deposit
• Session time reminders — receive notifications when you have been playing for a set period
• Self-exclusion — temporarily or permanently exclude yourself from the platform
• Reality checks — periodic pop-ups showing your session duration and net gaming activity

If you wish to self-exclude from Nagad 9, please contact our support team. Self-exclusion requests are processed within 24 hours. During a self-exclusion period, you will not be able to log in, deposit, or receive promotional communications from Nagad 9.

For more information about responsible gaming tools and external support resources, please visit our Responsible Gaming page.

9 Account Suspension and Closure

Nagad 9 reserves the right to suspend or close any account at any time if we have reason to believe that:

• The account holder has breached any part of these Terms and Conditions
• The account was registered using false or misleading information
• The account is being used for money laundering or other illegal activity
• The account holder is under 18 years of age
• Multiple accounts have been created by the same individual
• Bonus abuse or fraudulent activity has been detected

Where an account is closed due to a breach of these Terms, any remaining balance may be forfeited depending on the nature of the breach. Nagad 9 will communicate the reason for closure to the account holder where it is safe and appropriate to do so.

If you wish to close your Nagad 9 account voluntarily, please contact our support team. We will process your closure request within 24 hours. Any remaining real money balance will be returned to your registered payment method before the account is closed.

10 Privacy and Data

Nagad 9 collects and processes personal data in accordance with our Privacy Policy. By registering on Nagad 9, you consent to the collection and use of your personal data as described in that policy.

We collect information including your name, date of birth, mobile number, payment details, and gaming activity. This information is used to operate your account, process payments, comply with legal obligations, and improve our services.

Nagad 9 does not sell your personal data to third parties. We may share data with payment processors, identity verification providers, and regulatory authorities where required by law. For full details, please read our Privacy Policy.

11 Limitation of Liability

Nagad 9 provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by applicable law, Nagad 9 shall not be liable for:

• Any loss of funds resulting from a player's own decisions or gaming activity
• Losses arising from technical failures, internet outages, or device issues outside our control
• Indirect, consequential, or incidental losses of any kind
• Losses resulting from a player's failure to comply with these Terms

Nothing in these Terms limits Nagad 9's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

12 Changes to These Terms

Nagad 9 reserves the right to update or modify these Terms and Conditions at any time. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

Your continued use of Nagad 9 after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you should stop using the platform and contact our support team to close your account.

The date at the top of this page reflects when these Terms were last updated. We recommend reviewing this page periodically to stay informed of any changes.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need assistance with your Nagad 9 account, please contact our support team:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• Response time: typically within 1 hour for account and payment issues

For questions about responsible gaming, self-exclusion, or deposit limits, please visit our Responsible Gaming page or contact support directly. We take all responsible gaming requests seriously and will respond as a priority.

For questions about how we handle your personal data, please refer to our Privacy Policy or contact us at the email address above.